Achieving Excellence Through Quality Initiatives
Amid today's competitive pressures, IT organizations are driven to squeeze greater business value from their IT infrastructure. Faced with alignment and integration requirements, IT organizations are looking to ITIL, ITSM, TQM, ISO 20000 and other frameworks and best practices to help deliver more tangible results while providing cost advantages and better quality.
Join Aberdeen's Senior Vice President of Technology Research, Ralph Rodriguez, along with Thomas Vetterani, Vice President of Market Quality and Offering Development at CompuCom, for a discussion on "Achieving Service Excellence thru Quality Initiatives."
Hear how to leverage the latest best practices and methodologies to eliminate siloed processes, duplication of efforts and inefficiencies to lower costs while enhancing service quality. Find out an expert opinion on:
- What is the current state of acceptance for ITIL, ITSM, Six Sigma and others
- How do you define "Best-in-Class" best practices for ITSM
- How do they all fit together and what are the key differences
- Why is ISO 20000 registration so important
- How can standards and frameworks help me in a slowing economy
- What are the pit falls to avoid
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| Webcast Information |
| DATE: Tuesday, April 22, 2008 TIME: 1:00 p.m. CDT DURATION: 1 Hour |
| About the Speakers |
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Ralph Rodriguez is a senior vice president of research in the technology markets group of the Aberdeen Group. His research investigates the business strategies and technologies that drive operational excellence, productivity, flexibility, real-time enterprise and best in class technical leadership. 
Tom Vetterani oversees CompuCom Systems' service excellence programs and internal quality initiatives. In collaboration with leaders throughout the company, he identifies process and improvement trends, enables technology adaptation to service delivery, and delivers best practice processes to strengthen CompuCom's outsourcing solutions strategy.CompuCom Systems is a leading IT outsourcing company providing infrastructure management services, application services, systems integration and consulting services, as well as the procurement and management of hardware and software. As experts in workplace services, CompuCom’s unique Integrated Infrastructure Management™ (IIM) solution reduces costs, increases productivity and helps clients gain maximum value from information. For more information on how CompuCom can assist you in solving your toughest IT Infrastructure challenges visit www.compucom.com
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